Refund policy

Last updated: June 28, 2024.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note: Braces can be returned for any reason.

Return Process

To return an item, email us at support@x-brace.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.

You will be liable for any return shipping charges.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 3 to 5 business days days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at support@x-brace.com